Returns & Exchanges

At The Dinner Ladies, we take great pride in the quality of our prepared meals and want you to be completely satisfied with every bite. If your order arrives damaged or does not meet our high standards, please contact us within 24 hours of delivery so we can make it right.

Return Process

• 1.
  Inspect Your Delivery

  Check your order immediately upon arrival to ensure all frozen or chilled items are present and the packaging is intact.

• 2.
  Document Issues

  If there is a quality concern or damage, please take clear photos of the product and the batch code found on the label.

• 3.
  Contact Customer Care

  Email our team with your order number and photos; due to the perishable nature of our food, we cannot accept physical returns but will assess for a refund or credit.

• 4.
  Resolution

  Once reviewed, we will process a replacement or a credit to your account within 3-5 business days to ensure your dinner table is never empty.